Returns & Exchanges

To qualify for a return or exchange, products must be unworn, unwashed, and unaltered. Please ensure merchandise is in its original condition with all tags and original packaging (including the shoe box) included.

We want you to love what you ordered! To help you find the right fit while keeping things simple, we offer the following:

Free Footwear Exchanges: Need a different size? We offer free exchanges on shoes only. We’ll waive the return shipping fee to make sure you get the perfect pair.

Store Credit: You can also choose to receive your refund via a Reebok Gift Card. If you select this option, the return shipping fee is on us!

Refunds to Original Payment: If you prefer a refund to your original payment method, a $5 shipping fee will be deducted from your total. Please note that original shipping charges are non-refundable.

Please note: Items sent back without a return packing slip may take longer to refund. Packing slips are provided with the return shipping label when you register your return through our return portal. Any merchandise returned that does not meet our return requirements may be denied.

Products marked as “FINAL SALE” and shipping fee cannot be returned for a refund, or store credit.

Received the wrong item or a defective product? We want to make it right. Please contact us immediately so we can assist you.

START RETURN HERE

Exchanges
Exchanges are available for footwear only. Prefer a different size? Exchanges on sneakers are free and easy. Please note that original shipping charges are non-refundable.

Returning Your In-Store Purchase
For items purchased in-store, returns are accepted within 60 days of the original purchase date. Merchandise must be unworn, unwashed, and have original tags attached. Footwear must be returned in its original box. In-store purchases can be returned at the original purchase location or at any Reebok retail store.

Eyewear
We include a 1-year limited warranty on all products and custom lenses, from date of delivery. User damage is not covered under the standard warranty. If there is any defect on your products, contact us for replacement via Lucyd.co (Customer support available 24/7).